What is included / not included?
We have many sizes of trucks:
Please let us know if there are truck size restrictions due to a smaller parking space or if there are height restrictions.
I just need help with labor only, I don't need a truck, do you provide labor only services?
Of course we do! We will bring our moving equipment with us. Please note we may still drive a truck to labor only jobs. Minimum hours and travel time still apply to labor only jobs.
Is there a minimum hours required?
Yes, We have a Minimum Required Fee, but we will inform you upon booking.
How early can you start?
We usually start our morning job as early as 8 am, especially during busy days.
How much notice is required to book?
Usually at least 3-4 days are required for a weekend move, and 1-2 days are required for a weekdays move. As long as we have spots available we can schedule you an appointment. Usually weekends and first days / last days of the month are quite busy. Try to book at least a week before these days. We take many last minute bookings.
How late can you start your last booking?
Usually 4:00-5:00 pm is the latest we can start a small job.
How long does it take for my move, generally?
This is a general guidance only:
This includes some basic Assembling / Disassembling, and wrapping of big furniture. Please do not forget the Garage and Patio.
Do you charge extra for stairs?
No, we do not charge extra fees to move regular household items up or down stairs. However, we charge extra to move Pianos and any single item over 300 pounds up or down stairs.
License, Insurance & Making a Claim
Are you Licensed and Insured?
Yes, we are fully licensed and Insured. If you require additional insurance, please fill out the insurance request form.
Oops! What if Accidents happen?
Although our movers try to be as careful as possible, accidents can happen. If there are any damages, during the move, please forward pictures of the broken items, the date and time of your move, a brief description of the incident, how it happened, when it happened, the value of the items, and email: firstname.lastname@example.org
Reserving a Move?
I've made a booking. What steps should I take now?
After each booking, you will receive a confirmation message from us within the next one hour. You will receive a reminder message one day prior to your move. If you have not receive the message, please contact us right away.
Please notify us if your move may involve:
Do you require a Deposit?
Are Tips required?
Moving is hard back-breaking labor. Similar to other Service Providers, you may provide a tip base on their performance. 100% of tips goes to the movers and we appreciate your acknowledgement of their hard work.
We thank all of our customers that have bought our movers water, spot drinks, soda and even lunches!
When is the ETA (estimated time arrival)?I have booked a reservation, and customer service let me know it is booked between 12:00-3:00 pm. Does it mean they will arrive anytime between 12:00-3:00 pm? Will there be any delays?
We are unsure how long it will take for the previous booking. We will try our best to meet the arrival window, and we will update you of the arrival time. We want to keep all of our bookings on schedule.
Please note that there is no guarantee of arrival time. If it is required that your job is done at a certain time, please try to book for the first appointment of the day, which usually starts at 8:00-9:00 am.
Please let us know if you need to meet certain time requirements, such as booking the loading dock or booking the elevator. We will let you know if we can meet these requirements. If we feel like we are not able to meet them, we will let you know.
We have encountered situations like the following:
When do you start charging? When do you stop charging your hourly rate?
The hourly rate will begin when we have arrived and start working, and finish when we finish unloading the last item from the truck and finish the work at the destination. We ask the customer to check on the truck to make sure nothing is left behind.
We charge hourly rate. After the minimum hours, we charge every 15 minutes, plus the flat travel time fee (depending on your locations, we will inform you of all the charges prior booking). For example:
A customer booked an appointment at 9:00 am: If the crew showed up at 9:05 am, the hourly rate will begin at 9:05 am. The crew went to a second stop to pick up furniture from the warehouse and waited 20 minutes in line. The crew finished unloading all the furniture and assembling at the new house at 3:25pm. The time will end at 3:25 pm, total time used is: 6 hours 20 minutes, we charge 6.5 hours + 0.5 hour flat travel time, so 7 hours in total.
Rates, Payments, Fees & Insurance
How is the total cost calculated?
We want to provide you all the upfront fees prior booking. Here are all the fees that would be expected from you:
We do not have other extra or hidden fees, all fees being billed will be acknowledged by movers before the move.
What Methods of payments do you accept?
For moving fees, receive 5% off by paying with Cash.
We accept cash, checks, credit card, Venmo, Paypal
If you are moving to a storage unit or PODs, we take cash only please.
For tips please pay cash directly to movers.
Do I pay travel time / wait time? Do I pay for meal time?
Yes. The Hourly Rate begins from our start time and ends when the job is done. Everything in between is calculated as work hours. We will deduct meal time off the working hours, we won't charge you the time movers taking lunches.
Are items insured during the move?
Yes, basic insurance is included in your price at the rate of 60 cents per pound. Additional insurance may be purchased at a cost of $100 per $10000 declared value.
Besides the hourly rate, what Extra Costs are calculated?
We charge Extra Cost for:
Please note that we have the right to refuse services if the move could risk our movers' safety.
Are the break times calculated in my fee? Do I need to buy their Lunch?
Jobs under 4 hours have no break time. Jobs that go over 4 hours are entitled to have a 15 minutes paid break every 4 hours, although most of our movers do not choose to take them. The hourly rate will not stop for break time. Movers should not take more than a 15 minute break for every 4 hours. We encourage our movers to stay nourished and hydrated throughout the day.
What if I have more than 2 stops? I have more than one pick up locations and more than one drop off locations. is there an extra charge?
No, we do not charge extra if you have more than one pick up or drop off locations. We charge by time. If you want to pick up a few items or donate your furniture to nearby stores, we will do it for you.
How do you pack Individual items?
How do you pack a TV?
We use blankets and shrink wrap to pack TVs if you do not have the original box. Blankets and shrink wrap are included.
How do you wrap mattresses?
We will wrap mattresses with plastic shrink wrap. If you are moving to storage, we will put extra shrink wrap on your furniture. Just let us know ahead of time that you are moving into a storage unit.
What precautions are used to protect floors or carpets?
We will put floor runners on your carpet or floor by requests. Just simply ask our movers to use them from their truck. These floor runners are free to use and there is no extra cost.
Please note: Movers are require to wear their shoes when moving due to safety issues. Please do not ask our movers to take their shoes off or wear the shoe wraps during moving. If you have spare cardboard you may lay them on the floor and tape them. When movers are working inside eg. packing, reassembling the furniture, they can take their shoes off or put on the shoe wraps.
Please ask our movers to protect staircase handrails with blankets.
If you are concerned about the walls getting damaged, please put cardboard on the walls prior to the move.
How do you transport pianos?
We have specialized equipment to move pianos. Please specify the type of piano you have and the access including the number of stairs involved to transport this piano. Pictures of the piano will help us plan ahead on the way to safely transport this piano.
About Us & Contact Info
What is your contact info?
What are your Hours of Operation?
Our trucks run daily starting 7:00-8:00 am, rain or shine, except extreme weather conditions like hails, heavy rain.
Complaints / Feedback?
Please write us a feedback about our services to email@example.com
We appreciate all feedback, positive and negative, we promise all the feedback get reviewed by us and are kept confidential until we get consent by the customer we can share their experience or ask for referrals.